Return/Cancellation Policy

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Thank you for shopping at rarityrentals.com! If you are not entirely satisfied with your purchase, we're here to help.

Exchanges

Once a product is shipped, Rarity Rentals does not accept exchanges and/or cancellations.  

 

Cancellation

You have 10 calendar days before the delivery date to cancel an order. Any fees associated with the cancelled order will be provided in store credit only to be used with Rarity Rentals.

 

End of Rental Term

Once we receive your item following the end of your rental term, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your end of rental term return after inspecting the item.

 

Return Shipping

End of Rental return shipping instructions will be provided to you at the start of your rental booking.

If an item is shipped outside Canada, you will also be responsible for paying any applicable import taxes and/or additional shipping charges. Please note that at this time we do not ship outside of Canada.

If picking up or dropping off your rental, you can do so on the first and last day of your rental at our shipping location located at the following UPS Store:

Rarity Rentals Inc.

PMB #1169

2255B Queen Street East

Toronto, ON M4E 1G3

 

Please remember you can only pick up and drop off at this location during the following business hours.

Monday - Friday 9:00am to 6:30pm

Saturday 10:00am - 3:45pm

Sundays - Closed

If you have any questions on how to return your item to us, you may contact us by e-mailing: info@rarityrentals.com.

 

Late Return Fees

Rarity Rentals reserves the right to charge $15.00 CAD per day that an item is returned late. If you need some extra time with the item please contact us and we can try to work out and arrangement. 


We reserve the right to make changes to this return and refund policy. Any changes to this policy will be posted on our Website.

 

 

 

Office Hours

9 a.m. - 5 p.m. EST

Monday - Saturday

Chat with us 7 days a week via Facebook Messenger